EMS FAQs

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  • How can I check the status of my EMS application?

    As the application is processed, the applicant will receive automated emails and requests if there is anything needed for the application. Once the certification is issued, the applicant will receive an email informing them that the card(s) have been mailed to the address on file. This email will include a PDF copy of the local certification card. State cards are only available as a physical card; however, your certification will be immediately active on the state website for reference.


  • How can I pay for my application?

       Payment for applications is submitted through our online portal. The only method of payment accepted for applications is credit card. Unfortunately, we are unable to accept any other method of payment for applications. 
    If you have an issue processing your payment, please give us a call. 


  • How do I complete a Live Scan?

    Please visit our Live Scan Information Page for more information


  • I have a criminal record, can I still be certified as an EMT?

    We won’t be able to determine if the applicant is disqualified until the background results are received by our Agency. Please refer to our EMT Certification Policy for more information about cause for denied, revoked, or suspended certifications. 
  • What qualifies as continuing education for my EMT application?

    • CE units must be completed within your certification period.
    • 50% of the CE’s submitted need to be in an instructor base format.
    • According to regulations, CE units can be obtained for college courses, as long as it is in an acceptable accredited college course with a clinical focus such as:
      • Anatomy & Physiology
      • Pathophysiology
      • Chemistry
      • Biochemistry
      • Organic chemistry

    See our Continuing Education Policy for complete information